I’ve stated this before: in this disruptive world, with its tsunami of new technology rolling our way, it’s very important to adjust our choices and business models in a much shorter period of time than we’re used to. This presents us with two major challenges: keeping the knowledge of our consultants at a consistently high level and determining which market innovations are suited for solutions we can present to our clients.
Keeping knowledge at a high peak and up to date starts with making clear choices: what to do and what NOT to do. This focus gives us the drive to become the best-in-class. Besides focus, we invest in knowledge of all our employees. We encourage them to be active in the community, have them working on practices, organize consultant vs. client meetings, invite them to go to seminars and offer them the right trainings. But first and foremost: we offer them time to do so. A consultant nowadays cannot keep up with current developments by putting in a few weeks of training and investing private time at night. Besides challenging and innovative projects, they need time to gain knowledge, write blogs and do a lot of hands-on experience; we accommodate this on an individual level.
The other challenge involves our clients: not all new ‘tsunami technology’ is suited for them, but what is? To determine whether and how new technologies can benefit our clients, we established an Innovation Board. The Innovation Board is a selected group of consultants supported by project managers, board members and sales & marketing to discuss our practices, lessons learned, future technical possibilities and the road ahead. They also learn and adopt new technologies and develop new approaches. Additionally, they train our colleagues and communicate to assure the best knowledge and solutions are brought to our customers. People and processes play an important role in this.
Would you like to know more or discuss some of these subjects? Don’t hesitate to contact me.