The pressure and demands from the business on IT are increasing, budgets are shrinking, time to market is becoming shorter and project resources are very scarce nowadays. Also, projects require a high “first time right” commitment and cannot be done twice. This is especially true for End-User Computing (EUC) projects because they affect the entire organization and involves changing ways of working, people and processes. By their nature, EUC IT projects have a major impact on organizations. Therefore it is essential to understand the reasons for success and to create the correct environment for success.

We have experienced that especially EUC projects have a high risk of overambitious demands and unclear requirements. Far too often, a client has a “hot” current issue and a supplier responds to this by offering and implementing a very nice quick fix as the ultimate solution. In most cases, the technical solution is often chosen without defining “why”, requirements from users or by defining use cases. More important, this is not discussed at all with the internal stakeholders and their expectations are not met or heard in the first place. Therefore most EUC projects start without a clear why and have a high potential of failure.

This paper addresses what the main risk factors for EUC project failure are and provides a must-read for CIO’s, IT Managers & Project managers in the field of End-User Computing projects. We will show in this whitepaper that most EUC projects fail because the focus is mainly on the technical implementation & technical risk factors instead of taking into account the people and process side. We present our ITTS Change Model and focus on the people and process side in order to manage the organizational change in total.

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Tessa Schoemaker

Author Tessa Schoemaker

As a marketing employee at ITQ, I mainly focus on our social media channels, the newsletters and the organization of events. I find my passion in creating things, that appeal to the customer. That’s why it’s important to know the customer and respond to their needs. I am a real perfectionist: I try to bring my best in every opportunity and I pay attention to every detail. I believe you can realize everything, if you have enough motivation, enthusiasm and creativity. ‘’To think creatively, we must be able to look afresh at what we normally take for granted.’’ – George Kneller

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14 February 2019